Hi. I'm David, and I'm happy to help you.
Please clarify the following:
- What is the manufacturer and model of your computer?
If you prefer, you can share a screenshot of your system information.
Press "Windows + R", type msinfo32 and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
- If you have a dedicated/discrete graphics card, please also provide its manufacturer and model.
I await your reply.