Issue regarding MCT renewal (Password Reset issue)

Jalal Khan 20 Reputation points
2025-11-04T07:03:04.2466667+00:00

Hello Team,

I have been in serious trouble with respect to MCT renewal (Issue: Password Reset asking over and over again) and I am getting no support over the Pearson support also over the call (000 800 440 1837). They are saying that the team is not aware about any email support ******@pearson.com.

I have raised the issue on LinkedIn to an official post to there has been no support or response to resolve the issue:

https://www.linkedin.com/feed/update/urn:li:activity:7389023339924656130/?commentUrn=urn%3Ali%3Acomment%3A(activity%3A7389023339924656130%2C7389056484875243520)&dashCommentUrn=urn%3Ali%3Afsd_comment%3A(7389056484875243520%2Curn%3Ali%3Aactivity%3A7389023339924656130)

Kindly help me resolve the issue at earliest as lot of my time is devoted to this issue.

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Answer accepted by question author
  1. Julian Sharp 3,591 Reputation points
    2025-11-04T11:45:05.64+00:00

    You need to contact the support email that shows on the MCT Portal before you attempt to sign in

    You need to wait for Pearson MCT Support to respond.

    The correct location to escalate this is the MCT Lounge, not here.

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  1. Gérard Oomens 112.4K Reputation points Volunteer Moderator
    2025-11-04T10:02:37.4+00:00

Your answer

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