PLEASE ASSIST TO RAISE COMPLAINT

Question

PLEASE ASSIST TO RAISE COMPLAINT

Cheryl Chua 0

hi all

i have bene trying to reach someone in Microsoft for the last few months and with 5 agents agreeing to email me after the chat, NONE has. I even spoke to some guy in India who has also not taken any action from our call discussion. all these have been a complete waste of my time and trust in Microsoft.

At this rate of disappointment and all these agents ghosting on me, i am soon going to have to boycott Microsoft.
Please get someone from management level to reach me directly. I am not going to waste any more time chatting with all these agents based in some foreign land who are absolutely rude and inefficient.

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Answer 1

Alina-Le 3,715 Microsoft External Staff Moderator

Hello @Cheryl Chua

Welcome to the Q&A Forum!

I understand it can be frustrating to encounter this situation. Since this is my first time handling your case, I may not be fully aware of all the details regarding your issue.

To assist you effectively, I’ll need to ask a few questions to clarify the problem and support you within the scope of what I can do.

(Since you've experienced ghosting before, I want to be transparent to avoid further disappointment. As a forum moderator, I can help clarify your concerns, guide you through possible steps, and refer you to the right support teams. However, I don’t have access to Microsoft backend systems or permission to make product changes. I appreciate your understanding)

1/ If you’ve already reached out to Microsoft Engineering, could you please share the ticket ID?

While I may not be able to directly resolve the issue, I can help check the ticket status and keep you updated.

2/ Could you also let me know which Microsoft 365 app you're having trouble with and what device you're using?

If possible, please share a screenshot so I can better understand the issue and assist you more easily.

Looking forward to your response so I can continue supporting you!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Cheryl Chua 0 Reputation points

2025-11-04T21:55:00.2166667+00:00

Hi Alina.

First, i spoke to all 5 who ghosted me and told me i do not have to keep the ticket number because they could track. My chat was initiated using this email address so please let me know if you can track them. IF so then please take action against all of those agents based in US and India and update me what action had been taken against them all. This includes a call with some guy from India who told me he will raise my complaints and update me but no news till date.

I hate to repeat myself especially for 5 times. this is relating to incorrect billing on my current account which should enjoy 12 months free but i have already been charged.

This is my first time subscribing to this plan.

i also have other concerns that i won't waste time repeating unless you can start the resolution process.

Please update.

Thanks.
Alina-Le 3,715 Reputation points Microsoft External Staff Moderator

2025-11-05T14:57:04.67+00:00

Hello @Cheryl Chua

I have reviewed your issue with my manager and it appears that you may be using a personal account that relies on live chat support.

I sincerely apologize for any inconvenience caused. I have done my best to check the available data to assist you, but since I am part of the Commercial Support Team for educational and business accounts, we are unable to access billing information for personal accounts as this falls under a different team.

In this case, to receive the appropriate support, please consider posting a thread with the correct tag (Home) so that the relevant team can review and assist you.

Thank you for your understanding.
Cheryl Chua 0 Reputation points

2025-11-06T23:12:09.15+00:00

I knew it'll be a waste of time contacting you guys. All these have wasted too much time and effort. It looks like I need to boycott Microsoft altogether and make a total switch to Google. I'll never recommend Microsoft to anyone else.
Cheryl Chua 0 Reputation points

2025-11-06T23:14:00.4566667+00:00

I knew it'll be a waste of time contacting you guys. All these have wasted too much time and effort. It looks like I need to boycott Microsoft altogether and make a total switch to Google. I'll never recommend Microsoft to anyone else.
Alina-Le 3,715 Reputation points Microsoft External Staff Moderator

2025-11-07T09:37:57.4466667+00:00

Hi @Cheryl Chua

We understand your frustration and regret that your experience did not meet your expectations.

As previously mentioned, this issue is beyond our control because we do not have access to backend data for personal account billing.

I hope you will consider my recommendation to post your case under the "Home" tag, where you can receive support from the appropriate team.

Once again, I’m genuinely sorry that I wasn’t able to assist you further.

Hope you understand this matter, and wishing you a smoother experience ahead and a pleasant day.
Cheryl Chua 0 Reputation points

2025-11-07T12:43:02.47+00:00

I'll post there for sure but please note that I'm not anticipating to support Microsoft any further. I also would like to raise my complaints against all your past agents. Surely this is something you can assist.???

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PLEASE ASSIST TO RAISE COMPLAINT

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