This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Whenever I attempt to connect to my console through remote play, either through browser or the xbox app the connection will be attempted, succeed and then do everything correct except show a black screen with no audio, I've tried quite a few things including fulling resetting my console and also reinstalling the app on my pc. I have attempted to change power settings and ask in multiple places but have received no solution or response.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 76%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUA%3C/text%3E%3C/svg%3E)
Hey Emily 👋
That black screen usually means Remote Play is connecting but can’t display video. Try these quick fixes — they solve this for most users:
On your Xbox, go to Settings → General → TV & Display Options → Video Modes, then turn off HDR and 120 Hz.
Also disable VRR (Variable Refresh Rate) if it’s on.
Set Power Mode to Instant-on, not Energy Saver.
Make sure both your console and PC are on the same Wi-Fi network (no VPNs).
On PC, press Win + R → wsreset.exe → Enter to clear the Xbox App cache, then sign back in.
If it still shows black, try connecting from the Xbox mobile app — if that works, the issue’s with the PC app video decoder.
Hope that helps! 🎮
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Thanks for the details, Emily! Just to verify, you mentioned you fully reset your console, did you choose keep games and apps or remove everything? Or are you actually referring to a hard reset where you turn off the console and unplug everything from it, wait 2 minutes, then re-plug everything?
Best regards,
Kimberly
Hi, I have tried both a hard reset and a reset keeping games and apps.
It may be trying to output to a display or resolution that the stream can't handle. Try this, just follow the steps and test it after.
Connect your console to a TV/monitor normally.
Go to Settings → General → TV & display options.
Try:
Save and reboot your Xbox, then retry Remote Play.
