Unable to delete item from SharePoint List due to "label applied" condition.

Dear @Jorge Luis Marsicano, 

Thank you for posting your question in the Microsoft Q&A forum.   

The error message indicates that the item in your SharePoint list has a retention label applied, which restricts deletion or modification. This is controlled by Microsoft Purview compliance policies that enforce data governance rules such as retention and record management. 

Retention labels can: 

• Prevent items from being edited or deleted. 
• Automatically classify content for retention or deletion. 
• Mark items as records, locking them from changes. 

You can refer to some workarounds listed below:

Option 1: Check Label settings 

Open the item’s Details Pane in SharePoint. 

Review the Retention Label applied. 

If the label marks the item as a record, it cannot be deleted unless the record status is removed. 

• Unlock the Record status 

If the item is marked as a record, you must unlock it first. 

• Change the label 

Attempt to change the label to “None” or a less restrictive label. 

If blocked, ensure the item is not locked and that you have either Site Collection Administrator or Site Owner permissions. 

For a more in-depth explanation, please refer to the articles below: 

Apply retention labels to files in SharePoint or OneDrive - Microsoft Support 

Learn about retention for SharePoint and OneDrive | Microsoft Learn 

Records management for documents and emails in Microsoft 365 | Microsoft Learn 

If you’re unable to unlock the record status, please reach out to your IT administrator. They can help adjust the retention of label settings, enable edits to record properties, or grant permissions to delete items in SharePoint via Microsoft Purview. 

Option 2: Contact your IT admin  

If permitted by your organization’s policy, you may ask your IT administrator to temporarily disable the retention label or adjust its settings in Microsoft Purview to grant the necessary permissions. 

Notes:  

The label must not be a regulatory record (because those cannot be removed by anyone, even global admins). 

There should be no active eDiscovery or Litigation Hold and no other retention policies blocking deletion. 

These settings apply to all users in your organization. 

• To disable the retention label: 

Go to the Microsoft Admin Center and navigate to Microsoft Purview. 

Select Solutions > Data Lifecycle Management > Policies > Label policies. 

Locate the retention label currently applied to the SharePoint content. 

Click Disable policy to temporarily deactivate it. 

• To enable permissions for users: 

Go to the Microsoft Admin Center and navigate to Microsoft Purview. 

Select Solutions > Explore all > Settings. 

Click Record Management. 

Enable the following options:  

Allow users to delete items on SharePoint sites. 

Allow users to edit record properties. 

This article provides further guidance on the topic: Declare records by using retention labels | Microsoft Learn 

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I hope the information provided proves useful. Please proceed with the outlined steps and let me know whether they resolve the issue. If not, I’ll be glad to continue working with you to find a solution. 

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time. 

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