how to get work sign in pop up off of my computer

Crystal Morrison 0 Reputation points
2025-11-04T15:33:17.49+00:00

How do I get the pop up for Microsoft education log in off of my computer? I cannot sign into my personal account and access One Drive because of this pop up. All i get is error messages.

Windows for home | Other | Security and privacy
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  1. Haien-L 4,980 Reputation points Microsoft External Staff Moderator
    2025-11-04T22:05:24.32+00:00

    Dear Crystal Morrison

    Thanks for reaching out to Microsoft Q&A Forum!

    I understand this Education login pop-up is preventing you from accessing your personal OneDrive and account. The issue is likely caused by the Education account being linked both at the Windows level and within your installed Microsoft applications.

    In the meantime, please consider trying my suggestions and keep me updated with anything news from it:

    • Go to Settings (Win + I) > Accounts > Access work or school > Find the Education account > click Disconnect or Remove.
    • Search for "Credential Manager" in the Start menu > open it > go to the Windows Credentials tab > remove any entries related to your school account, OneDrive, or Microsoft Office (e.g., anything with your school email) > Restart and try signing into OneDrive.
    • Right-click the OneDrive icon in your system tray (or search for it), select Settings > Account > Unlink this PC > Relaunch OneDrive > Sign in with your personal Microsoft account.

    Disclaimer: Back up any important files in OneDrive or locally before changes (OneDrive's recycle bin holds deleted items for 30 days). If your device is managed by your school (e.g., via IT policies), these steps might need admin approval—reach out to their support first to avoid access issues. If you cannot find the Disconnect button in Step 1, it may be controlled by your school's IT policy, and you might need to contact them for assistance.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in (Change your Microsoft Q&A preferences | Microsoft Learn) to enable e-mail notifications if you want to receive the related email notification for this thread. 

    1 person found this answer helpful.
  2. Haien-L 4,980 Reputation points Microsoft External Staff Moderator
    2025-11-05T15:59:20.2533333+00:00

    Dear Crystal Morrison

    May I ask if you have tried my suggestions for your case? I hope you can keep me updated on your issue in the future.

    Your satisfaction is Microsoft's priority.

    Warm regards

    1 person found this answer helpful.

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