Touchpad stopped working with Windows 11 update; driver reinstall didn't fix

Question

Touchpad stopped working with Windows 11 update; driver reinstall didn't fix

Sarah 0

I updated to Windows 11 a few days ago. The touchpad has stopped working. I've tried:

Updating the driver
Reinstalling the driver
Checking it's On in settings, as well as turning off and back on again
Checking it's On per my F8 key
Disabling the touchpad, then re-enabling it
Rebooting several times after the above actions

The touchpad was working perfectly fine before the update. Can anyone help me resolve this? I also looked at this article, by Arya, which is a good article. (https://www.kapilarya.com/fix-touchpad-not-working-in-windows-11-10) None of this solves my problem. I am able to use a wireless USB mouse, but when I take the USB out, the touchpad will not work. Thanks for any assistance!

MS Windows 11 Home

Windows 10.0.26200 Build 26200

Lenovo Yoga 6 laptop

5 answers

Your answer

Answer 1

It seems like you've already tried a comprehensive list of troubleshooting steps for your touchpad issue after updating to Windows 11. Here are a few additional suggestions that might help:

Check Device Manager: Go to Device Manager (you can search for it in the Start menu) and look for any yellow exclamation marks next to your touchpad device. If you see one, it may indicate a problem with the driver.
Roll Back Driver: If the touchpad was working before the update, you might want to try rolling back the driver to the previous version. In Device Manager, right-click on the touchpad device, select Properties, go to the Driver tab, and see if the Roll Back Driver option is available.
Run Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the Hardware and Devices troubleshooter to see if it can detect and fix the issue.
Check BIOS Settings: Sometimes, touchpad settings can be disabled in the BIOS. Restart your laptop and enter the BIOS setup (usually by pressing F2, F10, or DEL during startup) and check if the touchpad is enabled.
Update Windows: Ensure that your Windows 11 is fully updated. Sometimes, subsequent updates can fix issues introduced by earlier ones.
Contact Lenovo Support: If none of the above steps work, it may be a good idea to reach out to Lenovo support for assistance, as they may have specific drivers or solutions for your Yoga 6 laptop.

If the issue persists, it could be a compatibility problem with the new Windows version and your hardware, which may require a specific driver update from Lenovo.

References:

Answer 2

David-M 94,875 Independent Advisor

Hi. I'm David, and I'm happy to help you.

Please clarify the following:

When you reinstalled the driver, did you let Windows install it automatically, or did you use an installer to install it manually?

If you used an installer, where did you download it from?

You can leave the link to the download page if you want.

Also, please share a screenshot of your system information.

(The Yoga 6 has multiple variants. I need to know which exact variant your laptop is.)

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

I await your reply.

Sarah 0 Reputation points

2025-11-04T16:40:00.99+00:00

Hi David,

I let Windows update the driver automatically.

After I made the above post, I also went to Lenovo dot com and used their utility to check, and all drivers were up to date according to them.

I also went into the BIOS but could not find anything mentioning the touchpad or mouse.

Attached is the Yoga 6 info. On the back, it reads as a Yoga 6 13ARE05.

I also went back through the settings again. I changing the "Leave touchpad on when a mouse is connected" option from off to on. This time, when I removed the USB mouse, the touchpad continued to work. So I have a workaround. Now, the touchpad works with a mouse and without - but there is no way to turn the touchpad off while a mouse is connected. It's relatively hard to type on this laptop keyboard without touching the touchpad.

Thanks for any help!

Answer 3

David-M 94,875 Independent Advisor

Thanks for the details.

Typically, on Lenovo and similar devices, Touchpad functionality is not managed directly through Windows. There's usually a keyboard shortcut to disable and re-enable the Touchpad, or it's done via an application provided by the manufacturer.

Look between the F1 - F12 keys for a key with a Touchpad symbol (sometimes it has a line through the symbol). If you find it, press the "Fn" key + <key with Touchpad symbol> and see if it will be disabled. To re-enable the Touchpad, press the shortcut keys again.

Let me know the result.

Feel free to ask back any questions.

Sarah 0 Reputation points

2025-11-04T17:09:04.0566667+00:00

Yep, I checked that. That's what I meant by: "Checking it's On per my F8 key". I probably could have written that more clearly.

Pressing Fn + F8 didn't do anything that I could tell. Pressing only F8 does turn the touchpad off and show a transparent icon on screen with a bar through it. Pressing it again turns it back on with a transparent icon without the bar.

Answer 4

David-M 94,875 Independent Advisor

Thanks for the clarification.

The Touchpad disabling when only F8 is pressed doesn't seem to be the standard behavior of this device. The Fn key is probably locked.

Try pressing "Fn + Esc" (This is usually the shortcut on Lenovo devices) to disable the Fn key lock and see if pressing "Fn + F8" then disables or re-enables the Touchpad.

Let me know the result.

Feel free to ask back any questions.

Sarah 0 Reputation points

2025-11-04T18:26:33.25+00:00

Fn + Esc didn't appear to do anything. Pressing F8 alone still toggles. All of the function keys work when pressed without Fn. I see what you're saying.

The Fn key isn't stuck - it bounces freely up and down when pressed.
David-M 94,875 Reputation points Independent Advisor

2025-11-04T18:38:44.0866667+00:00

Thanks for the clarification.

Fn Lock is a logical, not a physical, setting. Therefore, with Fn Lock enabled, the key will not be physically locked, only logically.

Do you have Lenovo Vantage installed? If yes, check the app settings. There should be something like "Keyboard top-row function". Feel free to share a screenshot if you can't find it.

If you don't have Lenovo Vantage installed, check your laptop's BIOS. If I'm not mistaken, the option is called "Hotkey Mode".

Let me know the result.

Feel free to ask back any questions.
Sarah 0 Reputation points

2025-11-04T18:51:53.2233333+00:00

Yes, in Lenovo Advantage there is a Function Lock option. It was off. I turned it on, and now I must press Fn in order to access the special functions of the F keys.

This doesn't change the situation. Now that the Fn key is required, were you thinking something else might affect touchpad activation? I tried plugging and unplugging the USB mouse with and without the 'disable touchpad with mouse' option again and nothing has changed.

The option to disable the touchpad while using a mouse appears to disable the touchpad in all situations, with or without the mouse. Strange.
David-M 94,875 Reputation points Independent Advisor

2025-11-04T19:05:22.9833333+00:00

On some devices, the Touchpad settings in Windows rely on manufacturer-specific drivers or companion apps to work correctly. If those components are missing or misbehaving, the settings might not work as expected.

It's possible that another software, even Lenovo Vantage itself, could be interfering.

Do you happen to remember if Lenovo Vantage was already installed before this issue began?

Do you know if you have any other software installed on your system that manages Touchpad settings?

I await your reply.
Sarah 0 Reputation points

2025-11-04T19:55:59.88+00:00
That's good to know, thanks.

Yes, Lenovo Advantage has been installed for years. I didn't notice if it got updated when I updated to Windows 11. I do remember receiving several Lenovo updates while updating to Windows 11 and all its subsequent updates.

Should I uninstall LA and see if that fixes the issue? I'm assuming I can reinstall it later if I need it.

Your other question is hard to answer. I can't think of anything. But I looked through the apps and here are remote possibilities. Any thoughts?

Lenovo Hotkeys - haven't seen this before and don't know when it was installed. Appears to be a non-interactive list and 2 settings.

Lenovo Pen Settings - also new/unknown to me. Pen setting and a radial menu - nothing mentioning touchpad or mouse.

Maybe various game systems e e.g. Steam, Xbox
Sarah 0 Reputation points

2025-11-04T20:00:02.9633333+00:00

Ah, I found the dates for the Lenovo pieces.
David-M 94,875 Reputation points Independent Advisor

2025-11-05T12:37:22.0266667+00:00

Sorry for the delay in reply. I've been offline.

Thanks for the clarifications.

It could be a case of conflict between these softwares.

Do this: Uninstall one of them, restart your PC, and see how it behaves. If the problem persists, uninstall another one and repeat the process.

Leave Lenovo Vantage for last.

Let me know the result.

Feel free to ask back any questions.
Sarah 0 Reputation points

2025-11-05T18:05:19.8533333+00:00

I uninstalled several game related systems and all the Lenovo stuff, one at a time, rebooting and checking again. No change in touchpad behavior.

I have a workaround - leave the "touchpad on while using a mouse" setting on, and then the touchpad will work with or without a mouse. Odd that it won't work without this setting turned on anymore, when that used to work just fine with Win 10.

If you have more suggestions, let me know. I may not be able to test much until Friday afternoon due to my schedule today and tomorrow. But I appreciate your help! That's very kind of you.

Answer 5

Thanks for the details.

In this case, I think it's a good idea to try a Clean Boot. This can help identify the service (some may be only in the background or not so obvious to find) that is causing this behavior.

Perform a clean boot as instructed in the article below. Follow the instructions carefully.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_11

If the problem does not occur after a clean boot. In this same article, there is a technique to help you identify which program is causing this in "How to determine what is causing the problem after you do a clean boot".

If you can identify the program that is causing this, uninstall it.

After finding the cause, or if it does not help, return to normal boot as instructed in "Reset the computer to start normally after clean boot troubleshooting".

Let me know the result.

Feel free to ask back any questions.

Sarah 0 Reputation points

2025-11-08T00:02:14.6033333+00:00

Thanks for the info, David; I haven't seen this before. I don't have the brainpower to try this tonight, but I will later and get back to you.

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Touchpad stopped working with Windows 11 update; driver reinstall didn't fix

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