My microsoft account got hacked and i cant recover it, tried contacting support

Yeah 0 Reputation points
2025-11-04T16:26:02.31+00:00

contacting support told me that i dont have enough information, i tried this support but it just tells me to reset the password but i cant beacuse microsoft just says they dont recognise my stolen email, and that they couldnt recognise my device either which had that acc for months now{BC393386-6935-4384-85D9-EF32E4A2C4F7}

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Jeric 7,835 Reputation points Independent Advisor
    2025-11-04T17:49:35.71+00:00

    Try the Account Recovery Form https://account.live.com/acsr. Provide as much detail as possible old passwords, recent email subjects, Xbox console ID, or billing info. Check any alternate email or phone for recovery links. If that fails, contact Microsoft Support and request Account Recovery escalation; they may verify identity using device serial numbers or proof of purchase.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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  2. Jeric 7,835 Reputation points Independent Advisor
    2025-11-04T19:55:23.4066667+00:00

    If your email was changed and Microsoft doesn’t recognize it, the usual recovery form won’t work. Your best option is to contact Microsoft Support and request Account Recovery escalation. Explain that the email was changed without your consent. Provide any proof you have device serial numbers, purchase receipts, or linked services. Unfortunately, if the account can’t be verified, Microsoft may not restore it. https://support.microsoft.com/contactus/

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