outlook app not updating new emails

ABBAS KAMALI 0 Reputation points
2025-11-04T16:55:59.96+00:00

the outlook app on iphone 16 pro is not downloading new emails. on the pc it works fine

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. Marcelo Mendoza 1,980 Reputation points Independent Advisor
    2025-11-04T17:36:47.5433333+00:00

    Hi Abbas,

    Thank you for reaching out and sharing your concern. I understand how frustrating it can be when your Outlook app on your iPhone 16 Pro isn’t updating with new emails especially when everything works fine on your PC.

    This issue may be related to sync settings, app cache or even background refresh limitations on iOS. To help resolve this I recommend starting with a few steps: ensure your Outlook app is updated via the App Store, restart your iPhone and check that “Background App Refresh” is enabled in your iPhone settings. You can also try removing and re-adding your email account in the Outlook app or reinstalling the app entirely to refresh its configuration. If the issue persists, using the in-app support feature under Settings select Help & Feedback select Contact Support can provide device-specific troubleshooting.

    Have you already tried any of these steps or noticed if the issue started after a recent update?

    I hope this answer is helpful if you have further questions feel free to reply back

    Regards,

    Marcelo

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