Release tenancy

Hi @Isaac Najibi, 

Welcome to Microsoft Q&A forum. 

Thank you for reaching out and sharing details. We understand your concern about setting up Microsoft professional email on your domain. 

As forum moderators, we do not have access to backend systems and therefore cannot release or modify any tenancy associated with your domain. This action requires verification and handling by Microsoft Support. 

In this situation, you will need to create a support ticket in Get Support- Microsoft 365 admin center 

1. Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.  
2. On right bottom corner click on "Help & support"      

3. Enter release domain in the input, then select Contact support. 

4. Select your preferred contact method. 

You can choose phone for faster support.

5. Fill in every required field, then select Contact me. 

6. Once your request is submitted, a support engineer will be assigned to your case and will contact your admin to provide assistance.  

Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues, but we’ll continue doing our best to support you within the scope of our responsibilities.   

Thank you for your time and understanding. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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Thanks for your response.

I’ve already tried using the “Get Support -Microsoft 365 Admin Center” link to issue a ticket. However, I don’t have a Microsoft 365 Business account to log in with. Only my personal Microsoft 365 account, which is what I’m using here.

This whole process has been incredibly frustrating. The phone support doesn’t work, and there’s no clear way to reach the right department. I’ve been going in circles for something that should be very simple to resolve.

Please escalate this. I need a real solution, not another link that leads nowhere.