How to Recover Admin Microsoft Account with Lost 2FA Access? I am the only admin of my organization.

Question

How to Recover Admin Microsoft Account with Lost 2FA Access? I am the only admin of my organization.

michiel nicolai 15

How can I recover my Microsoft admin account? Here’s the situation:

I enabled 2FA for my admin account and was using Microsoft Authenticator phone.
I changed my phone and I did not set up a backup for the Authenticator app.
When I try to log in, it asks for a code from the Authenticator app, which I can’t provide since the app had reset on the new phone.
The only alternative is to get help from the organization admin—but that’s me, and I can’t access my account.

What are my options for recovery? I tried everything, but I keep been asked to sign in and then get verified with the Authenticator app which I do not have access to. I tried contacting microsoft (and have a Case-number) but after 5 days i am still waiting for Microsoft to contact me. What can i do??

Sridevi Machavarapu 1,955 Reputation points Microsoft External Staff Moderator

2025-11-04T19:19:37.32+00:00
Hello michiel nicolai,

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Tenant ID

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)

Locale

Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.
Aparecido Teodoro dos Santos 0 Reputation points

2025-11-07T00:29:04.1366667+00:00

Oi eu preciso de ajuda eu preciso ou recuperar o Microsoft autenticador antigo ou desativar pois não consigo jogar em outro console sem pedir essa verificação no aplicativo e eu não tenho acesso mais

1 answer

Your answer

Sridevi Machavarapu 1,955 Reputation points Microsoft External Staff Moderator

2025-11-04T19:19:37.32+00:00

Hello michiel nicolai,

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Tenant ID

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)

Locale

Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.
Aparecido Teodoro dos Santos 0 Reputation points

2025-11-07T00:29:04.1366667+00:00

Oi eu preciso de ajuda eu preciso ou recuperar o Microsoft autenticador antigo ou desativar pois não consigo jogar em outro console sem pedir essa verificação no aplicativo e eu não tenho acesso mais

Answer 1

Sridevi Machavarapu 1,955 Microsoft External Staff Moderator

Hello michiel nicolai,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

Sridevi Machavarapu 1,955 Reputation points Microsoft External Staff Moderator

2025-11-05T17:30:58.6666667+00:00

Hello michiel nicolai,

Following up to see if the above provided answer was helpful. If this answers your query, do click Accept Answer, if you have any further queries do let us know.

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How to Recover Admin Microsoft Account with Lost 2FA Access? I am the only admin of my organization.

1 answer

Your answer