I can't log into my account ?

Lazar Knezevic 20 Reputation points
2025-11-04T22:02:35.93+00:00

Hello,I have a problem with my second e mail,I cant log in. .They tell me that the service for receiving SMS messages doesn't work, but I receive the code via Gmail and nothing happens. Can you help me with this? .I had to create a new email in order to be able to contact you. My phone was under warranty service and I am no longer logged in on any device, and I cannot access my account due to this issue with messages and codes on Gmail.

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Lucky Charm Espinosa 2,255 Reputation points Independent Advisor
    2025-11-04T22:40:08.0166667+00:00

    Hi Lazar Knezevic, it sounds like you're going through a really stressful situation, especially with being locked out of your account and not having access to your phone or trusted devices.

    To resolve this If you're unable to log into your account you can try recovering it by visiting https://account.live.com/password/reset for Microsoft accounts (like Outlook or Hotmail) selecting I don’t have any of these if SMS and Gmail codes fail and completing the recovery form with as much detail as possible for Google accounts (like Gmail) go to https://accounts.google.com/signin/recovery try all available recovery options ensure you're using the most recent code and if those don’t work click Try another way to access the recovery form if needed I can help you fill out the form with strong answers find support contact pages, or draft a message to send to the support team.

    Can you tell me exactly what happens when you try to enter the verification code do you get an error message, does the page refresh, or does it simply not accept the code?

    Best regards

    Lucky Charm

    1 person found this answer helpful.

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