My account was probably hacked

Zed France 20 Reputation points
2025-11-04T22:55:49.29+00:00

For 2 weeks ive been sending in tickets, trying to get back into my account.
When I try signing in, it says my account doesn't exist but then it says it does exist.
Every time I startup my laptop, it wants me to sign in but it shows a whole other email thats not mine so whoever hacked my account likely changed the email.
My Microsoft account is the same as my email, ******@gmail.com, and the account that shows up is ******@outlook.com
I'm also signed into the hacked microsoft account on my laptop but have no access to anything, like my xbox account

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Jonathan Deives 56,855 Reputation points Independent Advisor
    2025-11-04T23:39:55.9166667+00:00

    Please note that this is a community forum and we do not have access to any account data or information.

    I'm sorry to hear about your issue. If you still have access to your account and it has been compromised, please follow the instructions at this link: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

    Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

    You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

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