Office 365 Desktop programs deactivate themselves

Veiko 1 Reputation point
2020-08-03T06:49:28.647+00:00

Hello,

So, we have those Office365 licenses where we can activate up to 10 machines per account. That means that these license accounts stay signed in on every single workstation that we activate. After the user has restarted Office programs a couple times, their account is automatically signed in to Office apps which results in loss of license in the eyes of Office programs. This does not happen right away, but perhaps weeks, months after activation. We're not able to log in with the license account we use to activate the product on these machines as it states that the account has not been assigned any Office licenses, which is weird.

We've been experiencing this issue for quite some time(perhaps a year?) and until now, it wasn't a big problem, we perhaps got one deactivation on our ~300 workstations a month. Lately, it has been getting more and more frequent, 1-2 machines a week.

Has anyone else experienced this kind of behaviour?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 23,351 Reputation points Microsoft Vendor
    2020-08-04T08:34:33.607+00:00

    Try to check if the license is activated in correct machine by Office 365 admin. what's the meaning of "their account is automatically signed in to Office apps which results in loss of license in the eyes of Office programs."? Did they sign in the correct account in Office?

  2. Kerry Hoskin 1 Reputation point
    2020-08-10T09:44:06.49+00:00

    yes we see a similar behavior, i have just seen it this morning. What seems to happen is a user with o365 Business Std (so access to desktop applications) uses a PC with the desktop applications installed and everything works fine as expected. Then a user with o365 Apps for Business or some other o365 license witch does NOT include the desktop apps uses the SAME PC they CAN use the desktop applications and do so, then randomly at some point in the future they stop to function and the user gets awfully confused and moans that their office doesn't work. A swift check in o365 Admin confirms that they have'nt got a license that includes desktop apps, but the user will say it has been working.