What should users do if they see an “Authentication request is not for an activated account” error message when using mobile app notifications?

Marilee Turscak-MSFT 36,866 Reputation points Microsoft Employee
2019-10-31T00:29:41.633+00:00

What should users do if they see an “Authentication request is not for an activated account” error message when using mobile app notifications?

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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Micah McKittrick 946 Reputation points Microsoft Employee
    2019-10-31T00:54:15.153+00:00

    Tell them to follow this procedure to remove their account from the mobile app, then add it again:

    1. Go to your Azure portal profile and sign in with your organizational account.
    2. Select Additional Security Verification.
    3. Remove the existing account from the mobile app.
    4. Click Configure, and then follow the instructions to reconfigure the mobile app.

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