- Make a note of the exact time of the day, and start a new download. This will help them look in their logs to find the exact event on their side. (you should also probably note your timezone!)
10.30 AM BST London
- Note exactly what file you downloaded.
- When you get an error, make a note of what the error is, and any other details about it that describe it (i.e. it happened at 38% complete, include a screenshot).
- Identify your DNS IP address by navigating to: http://www.damia.com/whatismydns/.
172.20.0.1
- Identify your IP address at http://whatismyip.akamai.com.
217.150.101.231
- The resolved ip address you see for software.dreamspark.com. You can get this by opening a command window (click start, then type cmd), and then at the prompt typing "nslookup software.dreamspark.com." and noting the output Addresses.
Server: 172.20.0.1
Address: 172.20.0.1#53
Non-authoritative answer:
software.dreamspark.com canonical name = msdnaa.vo.msecnd.net.
msdnaa.vo.msecnd.net canonical name = cs9.wpc.v0cdn.net.
Name: cs9.wpc.v0cdn.net
Address: 152.199.19.161
- Your location. I don’t think they need any more information than what State or Country you're in
London, United Kingdom