O365 Apps not updating through SCCM since version 2104

Hussain Aziz Hassan Saleh - AC CESS 61 Reputation points
2021-10-31T22:01:16.883+00:00

we are updating our O365 apps through SCCM, we noticed that nothing is updated after 2104. we are using monthly enterprise channel. I can see newer updates on sccm under Office 365 updates such as 2107, 2108, but when deployed to a machines it didn't get deployed not even downloading or detecting the update. its not showing as required on the software updates. I noticed that the update package such as update 2107/2108 has no machines showing as required all of them showing unknown, despite 2104 released on April and how come its not requiring any update since then.

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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Configuration Manager Application
Microsoft Configuration Manager Application
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Application: A computer program designed to carry out a specific task other than one relating to the operation of the computer itself, typically to be used by end users.
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  1. Rahul Jindal [MVP] 9,891 Reputation points MVP
    2021-10-31T22:24:00.27+00:00

    Are other updates installing? Are the devices reporting back a successful scan status?

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  2. AllenLiu-MSFT 44,191 Reputation points Microsoft Vendor
    2021-11-01T02:56:34.577+00:00

    Hi, @Hussain Aziz Hassan Saleh - AC CESS
    Thank you for posting in Microsoft Q&A forum.

    An Unknown update state means the device(s) haven't successfully scanned against the WSUS server or haven't been able to report the scan results to the Configuration Manager site.
    We may start from checking the WuaHander.log on client to see if there any error message.

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  3. Hussain Aziz Hassan Saleh - AC CESS 61 Reputation points
    2021-11-08T09:36:19.83+00:00

    sorry for the delay as I was trying to reach the client. i don't see any error on WuaHander.log

    here is 147323-wuahandler.log

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