Storage Migration Service fails to start transfer

G. Shearer 1 Reputation point
2021-11-09T13:41:32.96+00:00

I am attempting to transfer file shares from a Server 2012 R2 file sharing server to a new Server 2019 server. They are both virtual machines running under VMware. I recently successfully performed this on two other identical systems without issue. I get through all the steps, but when I get to the final transfer step, it never starts. I do find the following errors in the debug log, but I have been unable to find any solution.

Event 5000, Microsoft-Windows-StorageMigrationService

11/09/2021-08:20:31.629 [Erro] GetTransferDeviceState request failed for job=FACSTAFF error=36890: ErrorCode: 36890, Transfer was not run at Microsoft.StorageMigration.Service.StorageMigrationService.GetTransferDeviceState(String jobName, Int32 maxCount, Byte[] nextToken) [d:\os\src\base\dms\service\StorageMigrationService.ITransfer.cs::GetTransferDeviceState::2184]

Event 5000, Microsoft-Windows-StorageMigrationService

11/09/2021-08:20:31.630 [Erro] ExceptionMessage : (Transfer was not run), ExceptionToString: (ErrorCode: 36890, Transfer was not run
at Microsoft.StorageMigration.Service.StorageMigrationService.GetTransferDeviceState(String jobName, Int32 maxCount, Byte[] nextToken)
at SyncInvokeGetTransferDeviceState(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)) [d:\os\src\base\dms\service\ErrorHandlerBehaviorAttribute.cs::HandleError::37]

Windows Server Storage
Windows Server Storage
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Storage: The hardware and software system used to retain data for subsequent retrieval.
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  1. G. Shearer 1 Reputation point
    2021-11-09T14:02:22.113+00:00

    I forgot to note that I made sure that the source server was up-to-date with windows updates and subsequently rebooted the system. I also disabled the firewall to eliminate that as a possible cause, but it still reports the same errors and the transfer never starts. I've allowed the transfer step to continue for a couple hours, thinking there may still be something running the background, but nothing ever happens and there are only 3 informational event 5000 entries after the final two errors. The debug log shows 3 entries of the errors before the end of the log, which is otherwise just filled with informational entries.

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  2. Limitless Technology 39,496 Reputation points
    2021-11-09T19:25:07.473+00:00

    Hello @G. Shearer

    Try to go trough this article and follow the steps to bypass this issue:

    Storage Migration Service known issues

    https://video2.skills-academy.com/en-us/windows-server/storage/storage-migration-service/known-issues#storage-migration-service-transfer-validation-returns-error-hresult-e_fail-has-been-returned-from-a-call-to-a-com-component

    Hope this helps with your query!

    -----
    --If the reply is helpful, please Upvote and Accept as answer--

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  3. G. Shearer 1 Reputation point
    2021-11-10T15:00:42.033+00:00

    Thank you for your response. The link you provided is one of the first results of a simple search and was not helpful.

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  4. Marcel Fistarol 1 Reputation point
    2021-11-24T15:57:38.703+00:00

    I faced the same issue.

    Fix:

    -> update the "Windows Server Storage Migration Service Extension" to Version 2.6.1 on Windows Admin Center.

    Settings / Extensions / Available Extensions /

    Hope this helps

  5. Net Runner 600 Reputation points
    2024-02-06T09:51:21.1733333+00:00

    Since both servers are virtual machines, why don't you re-attach the VMDK disk that hosts your files to the new server and export/import network shares?

    https://video2.skills-academy.com/en-us/troubleshoot/windows-client/networking/saving-restoring-existing-windows-shares

    Unlike the Storage Migration Service, which must copy all the data, the above approach takes only several minutes.

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