Internet connection problem

derek chan 1 Reputation point
2020-08-08T10:47:22.253+00:00

I have a notebook running windows 10 , the internet connection is work , it can be browsing to internet , however , it can not connect to our company VPN , I found that the wifi connection status shows "No Internet, secured" .

Would suggest why it shows this status , it is related to the VPN connection failure ?

Would suggest how to fix it ?

thanks

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,942 questions
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  1. Anonymous
    2020-08-08T11:49:31.873+00:00

    Might try from a different ISP as a trouble shooting step.

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Kapil Arya 8,136 Reputation points MVP
    2020-08-08T13:04:46.073+00:00

    Hello, 

    Please run Network Adapter troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back. 

    Regards.

  3. misar 76 Reputation points
    2020-08-08T14:48:11.123+00:00

    Are you certain that the VPN connection has failed?

    Many company VPNs are configured to prevent direct internet access when the VPN connects. Usually internet access then requires using the company's proxy server via the VPN. This is a security measure to protect the company's internal network.

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  4. Sreekanth Madambath 86 Reputation points
    2020-08-08T14:54:02.547+00:00

    Please try from different network and as some companies will restrict to connect VPN using non trusted network.
    In such cases, you will be able to use all activities with connected Wifi with except the VPN connection.

    Also you will have VPN logs as well... where you may see some errors like -- connection rejection.

    Try alternate network is my suggestion.

  5. derek chan 1 Reputation point
    2020-08-08T23:25:34.28+00:00

    thanks all replies.

    I tried other same model notebook , they all not same config , but these notebooks can connect to VPN , therefore , it is not the VPN server issue .

    what I wonder is why it is "No Internet, secured" , while the internet works

    thanks a lot

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