Recovering sent Items.

Shabaz Ahmed 141 Reputation points
2020-08-10T06:12:08.767+00:00

Hi,

I had configured IMAP (Outlook 2016) for our user. Mails sent from outlook were not showing in OWA. So i had changed Root folder path to "INBOX". After changing many of his sent mails are missing. Tried re configuring imap but issue didn't resolved.

Exported his pst from ECP and checked, still few mails in his sent items are missing.

Can someone suggest how to export all sent items?

Regards,

Shabaz

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Joyce Shen - MSFT 16,671 Reputation points
    2020-08-11T05:30:14.3+00:00

    What's you Exchange server and CU version?

    Do all the mails sent from outlook not showing in OWA or part of them? Conversely, can mails sent from owa be synchronized to outlook sent items correctly?

    Whether the “Do not save copies of sent items” check box is checked or not? File > Account Settings > Account Settings. Double click your IMAP account and click More Settings. Under Advanced tab.
    Also make sure the Save copies of messages in the Sent Items folder option is checked as well. File > Options > Mail > Save messages section

    You mentioned that: Tried re configuring imap but issue didn't resolved, do you mean re-configuring the imap profile for the user?

    In theory, Outlook won't delete your emails/folders when set the root folder path to Inbox. We may also refer to the discussion in this similar thread: Changed "root folder path" and emails are now missing--can I recover them?

    This has just happened to me adding IMAP, folders were not there just disappeared. However try this, very simple and I found it just by accident. Look at the move icon on topbar and you should see your folders listed with (on my computer), however folders are not accessible. Now click on organising and then on new folder for left hand navigation pane. Voila all my folders reappeared with a new folder

    In addition, can the mails be found in outlook sent items now? If so, we can use outlook to export the mails. Please also check you have configured any rule may take effect on the sent items.

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