Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,506 questions
CSP Stop me from asking Microsoft Azure Technical Support if I don't pay CSP for higher level service
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 39%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
godel chen
1
Reputation point
Hi, all,
Since the Azure account is paid by company, it requires official bills, so we cannot use credit card and pay as you go.
We use CSP to issue bill.
However, whenever we need to ask technical questions, it needs to go through CSP first, and the CSP requires us to buy higher service,
and not willing to relay the technical support question.
We don't ask questions often, this is only the third time in one year, and it's about Microsoft Azure Migrate, not much CSP can help.
{count} votes
-
SadiqhAhmed-MSFT 44,336 Reputation points Microsoft Employee2021-11-23T07:02:56.2+00:00 @godel chen Thank you for your post and I apologize for the delayed response.
It is a requirement for the End customer to reach out to Partner first. Partner creates a support case if required. Ref doc: https://www.microsoftpartnercommunity.com/t5/Microsoft-Partner-Network/Microsoft-Partner-Support-Guidance/m-p/5263#M31
-
godel chen 1 Reputation point
2021-11-23T07:11:36.013+00:00 Sure, of course i reached out first to CSP, but the CS said it's not within its service range and closed the ticket!
I filed a complain and someone of that CSP finally said sorry and forwarded the ticket to Microsoft.
It's totally nonsense to be only able to render ticket to CSP only! If the CSP refuse to serve, where can i go?
Does Microsoft leave a window for client to complain CSP service? No.
-
SadiqhAhmed-MSFT 44,336 Reputation points Microsoft Employee
2021-11-23T07:56:39.917+00:00 @godel chen I understand your concern. However, for CSP subscription the customer has to reach out to partner for any assistance related to subscription and technical inquiries. Because partner is the medium between customer and Microsoft for CSP subscriptions. Appreciate if you could raise your concern as feedback here - https://feedback.azure.com/d365community/forum/79b1327d-d925-ec11-b6e6-000d3a4f06a4
You are always welcome to share your concerns over a community platform like Microsoft Q&A.
-
SadiqhAhmed-MSFT 44,336 Reputation points Microsoft Employee
2021-11-25T06:39:47.89+00:00 @godel chen Let us know if you've any further questions.
Sign in to comment
Sign in to answer