AZURE: We lost our azure global administrator account, now we cannot open a support ticket or see invoices

Alex Pa 1 Reputation point
2021-11-25T03:52:31.51+00:00

Hi all,

We lost our global administrator account(forget the email, and no one we can turn to in our organization).
We are trying to get the invoices in our account, but since we lost the global admin account, this account does not have permission to do anything. We cannot even open a support ticket.

Where can we contact azure support that does not require going through their portal. Or is there any other way to recover out global administrator account.

Thank you,

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Aziz Husain 196 Reputation points
    2021-11-25T04:28:21.657+00:00

    Hi Alex,

    you have two options -

    1. you can contact your supplier or reseller, if you have purchase from a supplier.
    2. you can contact Microsoft through telephonic support and they will raise a ticket on for you.

    Thanks
    Aziz

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