Question 1. Who is my administrator? Question 2. How do I remove my devices (so I can reinstall them on my Iphone and Ipad)?

Jeroen Francoijs 1 Reputation point
2020-08-11T09:22:55.817+00:00

Dear reader,

I hope you can help me with the following:

Question 1. Who is my administrator and what are his/her contactdetails?
Question 2. How do I remove my devices (so I can reinstall them on my Iphone and Ipad - as my e-mail and Teams are no longer functioning)? Currently my Iphone and Ipad are disabled...

A bit of background; following sign-in issues on my Iphone and laptop I removed the Microsoft Authenticator (MFA) and want to reinstall is so I can use my ABN AMRO e-mail account and Teams (on my Iphone and Ipad).

Thanks and looking forward to hearing from you. Please contact me on my mobile at +316 34 26 07 85.

Best Jeroen

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. VipulSparsh-MSFT 16,271 Reputation points Microsoft Employee
    2020-08-12T10:46:46.797+00:00

    @Jeroen Francoijs Although we are not sure about your complete scenario, but here are few things which you could try given the fact you want to removes your device (considering its enrolled into a MDM solution like Intune, which is having other apps pushed) You can try following :

    If your device is indeed enrolled to Intune, you can browse to this URL : https://portal.manage.microsoft.com/helpdesk to get the contact information for your IT team, who can help you in this scenario.

    If you want to remove the device from enrollment, you can got to https://portal.manage.microsoft.com/devices and click on remove your device, it will then be un-enrolled. You will need to re-enroll your device if you Apps are protected by Conditional access which has a requirement compliant devices.
    But since you mentioned that Iphone and Ipad are disabled, seems you might have put the wrong creds many times.

    If you are not able to resolve this, your local IT can definitely help you.

    If you are stuck then we might need more information about your complete scenario in order to help you, for that we would request you to drop us an email at azcommunity[at]microsoft[dot]com with Subject "Attn- Vipul" and your tenant ID.

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