802.1x Wired Reason: 0x70004 The network stopped answering authentication requests

fborup 1 Reputation point
2020-08-11T17:46:17.93+00:00

My PC is a Windows [Version 10.0.18362.900] and the RADIUS/AD servers are: Windows [Version 6.3.9600]
Most of the users are running dozens of different Widnows 10 versions and in rare cases, Windows 7 too

Recently our comapny sent all employees home, and is very rare to see end users sitting at their desks in the last 3 months

During this time, we have been engaged in some activities, regular daily tasks...

Last week we noticed that a lot of users have been put in the Guest network, instead regular IP network

We have been using the same infrastructure for at least 5 years with some maintenance on the apropriate places

Basically, we have HP/3COM Switchs, configured with 802.1X, evaluating PCs and users and putting into Guest IP network or regular/corp IP network.
All done by PEAP, the RADIUS servers are also our AD/DNS/DHCP Servers, so the single digital certiciate we use is the RADIUS one

Recently, we were working on the update fo the RADIUS server auth certificates, scheduled to expiry in October/2020 and we have changed in advance, before expiry.

So, we discovered that our WebServer custom template on internal CA, configured to 5-years certificates was in danger, because the CA certificate as reaching its end in Oct/2025 and soon, we wouldn´t be able to emit certficaites for 5 years because of the limit of teh CA itself.

Besides, that, the original root certificate dated from 2010 was using SHA-1, so we updated the CA certificate with a new one, now the current CA certificate is signed with SHA256 and valid untill 2030. I´m not sure if is related, but it´s good to mention it

SO, for some reason, all users are unable to get auth acess and be put in the corp IP network and all suers are being rehected and being put in the guest I network

As far as I know, HP/3COM switches are workign well, no reboots, for now, no reason to think the Switchs as responsible for the problem

We restarted RADIUS services and the DCS/RADIUS Servers itselves, several times and no change.
We used the NARTEC application, to check if TLS 1.2 settings were enforced, but no, TLS 1.0 and even MD5 are still in available in the DC/RADIUS, no change

We use MD-5-challange (and its registry key related) to allow our Alcatel IP phones to work at the network and in the NPS policy the PEAP is in place, using the new certificate, signed with SHA256 and valid through the next 5 years, no problem

In the RADIUS packets, i can see: being successfully negotiated: TLSCipherSuite: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA { 0xC0,0x14 }

EAPHOST: User Uses Saved Credentials. (no problem at event ID 2088)

The current errors are:

Reason: 0x70004
Reason Text: The network stopped answering authentication requests
Error Code: 0x0

Reason: 0x50005
Reason Text: Network authentication failed\nWindows doesn't have the required authentication method to connect to this network.
Error Code: 0x40420016

Reason: 0x50007
Reason Text: There was no response to the EAP Response Identity packet.
Error Code: 0x0

The profile was applied on the network adapter.

Network Adapter: Intel(R) Ethernet Connection I218-LM
Profile Type: Interface
Profile Content:
AutoConfig Version: 1
802.1x: Enabled
802.1x: Not Enforced
EAP type: Microsoft: Protected EAP (PEAP)
802.1X auth credential: Machine credential
Cache user information: Yes

There has been an NDIS Port state change on this network adapter.

Network Adapter: Intel(R) Ethernet Connection I218-LM
NDIS Control State: UnControlled
NDIS Auth State: UnAuthorized

On RADIUS/AD
Skipping: Unable to add EAP method. Friendly name not present. TypeId(21), AuthorId(311), VendorId(0), VendorType(0)

reg query "HKLM\SYSTEM\CurrentControlSet\services\EapHost\parameters" /v AuthenticatorInstalled

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EapHost\parameters
AuthenticatorInstalled REG_DWORD 0x1

Windows Server Infrastructure
Windows Server Infrastructure
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Infrastructure: A Microsoft solution area focused on providing organizations with a cloud solution that supports their real-world needs and meets evolving regulatory requirements.
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  1. Sunny Qi 10,921 Reputation points Microsoft Vendor
    2020-08-12T07:56:44.777+00:00

    Hi,

    Thanks for posting here.

    Please check if the following article is helpful with you:

    Certificate requirements when you use EAP-TLS or PEAP with EAP-TLS:

    Advanced troubleshooting 802.1X authentication

    If these articles are not suitable in your situation, collecting network traces should be necessary for further troubleshooting. However, analysis of network traffic is beyond our from Q&A platform support level. So I would suggest you contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

    You may find phone number for your region accordingly from the link below:

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

    Hope my answer will help you!

    ---Please Accept as answer if the reply is helpful----

    Best Regards,
    Sunny

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