multiple email addresses for one user

Jason Backoski 1 Reputation point
2020-08-12T20:36:56.877+00:00

I have two users in my company that have two email address's. We originally had them on POP accounts but we are now switching over to O365. I am running into issues with getting them both set up correctly.

if someone email to email A there is no problem and he can set up a rule to move it to folder, he can set his signature, it shows in Email A's sent box but

if he gets an email to Email B and tries to Reply he has to drop down to choose B, drop down signature to choose B and can not set up rules.. also it shows in A's sent Box.

is there a way to make these automatic and to fix it to allow him to set rules for email B?

thanks

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jon Alfred Smith 541 Reputation points
    2020-08-12T21:22:57.62+00:00

    Not sure if I understand the scenario right. Most of the time when you set up mailboxes for your users, they want some or a lot of secondary e-mail addresses, so they'll be able to receive mail hen senders are using them. However, they use their primary SMTP address when they send or reply to mail.

    Is it so, that when the e-mail goes to B, you also want that the reply comes from B and not the primary SMTP address, which is A? So basically these are two distinct e-mail addresses that need to be kept separate? If so, give each of the two users two mailboxes. You could start with a shared mailbox, which does not require a license.. However, there are som limitations with shared mailboxes. If you run into one of them, you can easily convert them to user mailboxes and chose the cheapest license plans.

    You connect both mailboxes to the same Outlook profile. The user can select from which one she or he wants to send new mails.

    Add rules to a Shared Mailbox
    https://support.microsoft.com/en-us/office/add-rules-to-a-shared-mailbox-b0963400-2a51-4c64-afc7-b816d737d164

    P.S. There i a lot of things you can do with Exchange Transport rules (mail flow rules), which are more powerful than Outlook rules. So if we get a clearer picture of your scenario, this could be an option as well.

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Eric Yin-MSFT 4,386 Reputation points
    2020-08-13T06:34:31.14+00:00

    As Smith says, you can create Exchange Transport rules rather than Inbox rule for the two mailboxes to custom signatures and etc..
    And if you don't want the message exists in the delegator's Sent Item box, you can refer to this link and set the DelegateSentItemsStyle registry.

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