.XLSB file hang in MS office 2013 Standard Editon

DeepakSharma 1 Reputation point
2020-08-16T14:51:43.067+00:00

GM

I am facing a problem with my files because the .xlsb file hangs when opened and closes automatically, this laptop i have install ms office Standard 2013 edition,
I have check same file in my other laptop there is install Microsoft 365 apps for business and there FIle open is successfully without issue

so please someone tall me how to resolve this issue because we cannot remove MS 2013 standard edition from computers ( 6 Laptop have same issue )

Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,641 Reputation points
    2020-08-17T09:13:36.847+00:00

    Hi DeepakSharma,

    According to your description, I have some questions.

    1. Does this issue occur with all .xlsb files?
    2. Is there any error message when Excel hangs?
    3. Where are the .xlsb files stored? Please copy them to other location to have a look.
    4. Have you installed recent updates for Excel? Here is the article about updates of volume licensed versions of Office, "Latest updates for versions of Office that use Windows Installer (MSI)"

    I suggest you enter "excel /safe" in Run dialog, click OK to open Excel in safe mode, then open these .xlsb files to check if it works. Some startup settings will be ignored in safe mode.

    If the issue persists, you could try to disable COM add-ins in Excel.
    Go to File > Options > Add-ins > Manage COM add-ins > Go, clear all the boxes of any enabled COM add-ins, select OK.

    Besides, it's best to back one of the .xlsb files, then change the extension name from .xlsb to .xlsm, then open this file to check this issue.

    Any questions, please post back.

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