Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
1,005 questions
Partner Center. You don't have permission to perform this task. For assistance, contact your account administrator
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Tech Consolidated Inc
21
Reputation points
Anytime I try to access anything in the Partner Center I am given this error:
Not authorized
You don't have permission to perform this task. For assistance, contact your account administrator.
This is a personal account so there is no account administrator.
{count} votes
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Roy Li - MSFT 33,371 Reputation points Microsoft Vendor2022-01-06T07:43:35.373+00:00 There is one thing that needs to be clarified first. The partner-center-general only handles questions about publishing apps to the Microsoft Store and questions about the Microsoft developer account. Is the partner center account you talking about a Microsoft developer account?
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Tech Consolidated Inc 21 Reputation points
2022-01-06T07:52:34.863+00:00 The same error pops up when I follow the registration link on the page you linked.
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Roy Li - MSFT 33,371 Reputation points Microsoft Vendor
2022-01-06T08:22:34.607+00:00 Could you please tell me where did you register the account? Are you trying to publish your app or you are a Microsoft partner? We need to check where your issue should belong so that we could redirect you there.
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Tech Consolidated Inc 21 Reputation points
2022-01-06T08:52:13.937+00:00 Here is where I tried to register the account where the error pops up. I want to eventually publish an app.
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Roy Li - MSFT 33,371 Reputation points Microsoft Vendor
2022-01-07T01:58:21.72+00:00 So you are trying to register as a developer. Then have you finished The account signup process when you register your account before?
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Tech Consolidated Inc 21 Reputation points
2022-01-07T06:23:38.257+00:00 It's on the first step of the account signup process where the error happens.
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Roy Li - MSFT 33,371 Reputation points Microsoft Vendor
2022-01-07T06:50:41.757+00:00 Please make sure that you've cleaned the cache of the web browser and you are login to your own account.
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Tech Consolidated Inc 21 Reputation points
2022-01-07T07:04:26.673+00:00 I have cleared the cache, tried a different browser, and also tried a different device. None have seemed to work
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Roy Li - MSFT 33,371 Reputation points Microsoft Vendor
2022-01-07T07:10:48.777+00:00 Is the account that you used your personal account? Have you tried your other personal accounts?
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Tech Consolidated Inc 21 Reputation points
2022-01-07T09:17:28.467+00:00 Yes it is a personal, and I have tried another personal account and it worked. But I'd much prefer to be able to do it on this account.
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Roy Li - MSFT 33,371 Reputation points Microsoft Vendor
2022-01-07T09:30:56.773+00:00 Based on the error message, your personal is not a personal account. It has already been listed in a group in Partner Center. Like a role account under an administrator account. The fact using another account works proves this. You might need to open a free support ticket here: Contact Us with another account. Go to Contact us, find Non-Technical Support - Dashboard and choose CHAT NOW or SUBMIT AN INCIDENT. Then you could talk to the store team and check your account in the backend.
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Robert Schmidt 1 Reputation point2022-12-07T05:16:54.873+00:00 Just tell us it's a scam, I expect a refund from this experience (or lack thereof). Same thing is happening to me. Paid the $20 just to not even have access to my own account settings. Truly a wonder how a personal account(s) (I tried a 2nd time with another account) could possibly have an admin overseeing it without absolute transparency as to who or why. These emails have NEVER been tied to anything of the sort in the past and I don't understand how this was messed up this badly.
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Robert Duran 1 Reputation point2022-12-08T03:46:05.463+00:00 The same error is happening to me. I own the account, paid for the partner account, now says to contact my administrator for auth.... I'm the administrator. I'm confused. And it's not user friendly for support at all.
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André G de Paiva 0 Reputation points2024-03-03T17:49:12.1233333+00:00 -Snip-
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