The problem was related to the user's license. After properly assigning a license to the user the issue is resolved.
App installation from Company Portal stuck "Download Pending"
RASH MAAR
421
Reputation points
Hi,
I created some basic apps in Intune and released them to users.
The problem is that after clicking "Install" in the Company Portal it gets stuck on "Download Pending" and " Your device is syncing and will begin downloading your app shortly".
The IntuneManagementExtension log has the following errors:
[Win32App] EspPreparation starts for userId: xxx-xx-xxx-xxxx userSID:
[Win32App] Not in ESP processing. EspPhase: NotInEsp, sender: AvailableAppRequest
[Win32App] ----------------------------------------------------- application poller stopped.
[StatusService] For user xxx-xx-xxx-xxxx for the app xxx-xx-xxx-xxxx the Highest version is -1. Returning null.
[StatusService] AppKey for user xxx-xxx-xxx for app xxx-xxx-xxx not found in the StatusServiceReports registry.
Appreciates any help.
Thanks
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Nick Hogarth 3,436 Reputation points
2020-08-18T22:38:10.177+00:00 How long has it been stuck like that for? You can right click on the Company Portal and choose the option to sync the device or from the MEM portal.