Powerpoint 2016 does not display date and figures correctly

Darsen 1 Reputation point
2020-08-18T18:24:47.12+00:00

I work in a company. We use Office Pro Plus 2016.
Many users complaint that when opening a powerpoint file which includes a chart, the date under the chart is not displayed correctly. For e.g: Instead of showing Jun-19, it shows some symbol.

What I found weird is that only users who are using notebooks are affected.
The file opens correctly on the desktop computers.
NB: Both notebooks brands, HP and Dell are affected.

I tried to install Windows 10 and office 2016 on a new notebook. Both were updated to the latest version. I still got the same issue.

Moreover, I found that the same file (pptx) can be opened on office 2013 and 2019 with the date displaying correctly.

Also if I open the file with office 2016 on a desktop computer and save it as 1997-2003 (.ppt), the date is shown correctly on any device(nb,pc) or any ms office version.

Grateful if you can help me find a solution.

18398-error.jpg18366-correct.png

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Mark E 76 Reputation points
    2020-08-18T23:29:21.17+00:00

    Suggests a language pack is missing or code page is corrupt, try checking the languages and locality settings on each machine and verify against a known good setup.

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  2. Emi Zhang-MSFT 23,351 Reputation points Microsoft Vendor
    2020-08-19T08:38:51.543+00:00

    I suggest you go to Control Panel- Region- please make sure the Formats for language and date for other users as the same as yours:

    18728-213.png

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