Office 365 E5 trial / Mobile number error

Go Maruyama 1 Reputation point Microsoft Employee
2022-01-27T09:29:43.777+00:00

Office 365 E5 free trial entry form gives me an error with my mobile number.

When I pressed "Send confirmation code"

[ Error Message ]
Additional information is required to verify your ID.
[blue link] Please contact support.

I am an employee of Microsoft Japan, is there any reason for this?

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Windows 365 Business
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  1. Lu Dai-MSFT 28,366 Reputation points
    2022-01-28T01:11:53.723+00:00

    @Go Maruyama Thanks for posting in our Q&A. For this issue, it is not realted to windows 365. It is related to Office 365 E5 license itself.

    Based on your post, it seems that this issue occurs to verify your account identity to access Office 365 E5 subscription. With the limitation resources, it is suggested to call Global Customer Service phone numbers to get accurate help.
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Thanks for understanding and hope everything goes well with you.

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