Hi Stefan,
This error may happen if somebody didn't follow the deployment docs exactly. I recommend re-deploying, starting from the top.
Common hangups are:
Not using a password that meets the requirements: 16 characters long, contain at least 1 upper or lower case alphabetical character, and contain at least 1 special character.
Missing the last step and not actually deploying.
Zipping up their files incorrectly. The file tree should look like this:
/code.zip
--app.py
--requirements.txt
--...
and not like this:
/code.zip
--/myBot
----app.py
----requirements.txt
----...
Please let me know if you still have error on this.
Thanks,
Yutong