Windows 10 Upgrade Failures

phunyguy 6 Reputation points
2020-08-24T17:02:19.223+00:00

Hello, running into a Windows 10 upgrade issue (via SCCM Software Update Point) on about 15 machines so far, and cannot make heads or tails of the error. The machines I have checked so far are pre-1903, and are attempting a 1909 upgrade. 

Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD  
SetupDiag version: 1.6.0.0  
System Information:  
	Machine Name = B0J1L13  
	Manufacturer = Dell Inc.  
	Model = Precision 7540  
	HostOSArchitecture = x64  
	FirmwareType = UEFI  
	BiosReleaseDate = 20200312000000.000000+000  
	BiosVendor =   
	BiosVersion = 1.8.2  
	HostOSVersion =   
	HostOSBuildString = 17763.1.amd64fre.rs5_release.180914-1434  
	TargetOSBuildString =   
	HostOSLanguageId =   
	HostOSEdition = Enterprise  
	RegisteredAV = Windows Defender  
	FilterDrivers = FileInfo  
	UpgradeStartTime = 8/20/2020 3:22:00 PM  
	UpgradeEndTime = 8/20/2020 5:01:43 PM  
	UpgradeElapsedTime = 01:39:43  
	CV = XeYkyq1qb0CmTJtr  
	ReportId =   
Error: SetupDiag reports abrupt down-level failure.  
Last Operation: Finalize  
Error: 0xC190012F - 0x60000  
LogEntry: 2020-08-20 16:52:17, Error                 MOUPG  CSetupManager::OpenOrCreateFinalizeTask(4244): Result = 0xC190012F  
Refer to "https://video2.skills-academy.com/en-us/windows/desktop/Debug/system-error-codes" for error information.  
Last Setup Phase:  
Phase Name: Safe OS  
	Phase Started: 8/20/2020 5:01:43 PM  
	Phase Ended: 1/1/0001 12:00:00 AM  
	Phase Time Delta: 00:00:00  
	Completed Successfully? False  
Last Setup Operation:  
Operation Name: Ensure suspended services are stopped  
	Operation Started: 8/20/2020 4:51:57 PM  
	Operation Ended: 1/1/0001 12:00:00 AM  
	Operation Time Delta: 0:00:00:00.0000000  
	Completed Successfully? False

From what I can tell, that error code is relating to perhaps a previous failure, where it thinks a full upgrade is already pending, but not sure how to fix that without a complete reset. (this is about 15 machines out of 150, so not good. Any help from Microsoft would be appreciated here. I am still investigating any commonalities, but wanted to get this question out there in case anyone had any ideas.

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. Amandayou-MSFT 11,051 Reputation points
    2020-08-25T07:22:22.387+00:00

    Please install the 1909 upgrade update manually firstly by launching setup.exe from the C:\$WINDOWS.~BT directory, we could check if the update could be installed successfully on about 15 machines.

    Kindly navigate to C：\ $ WINDOWS ~BT \ Sources \ Panther \ CompatData [date-time] .xml, and check if there is any incompatable application which blocked the upgrade.

    Besides, from SCCM side, we could check Windowsupdate.log and UpdatesHandler.log for more detailed information.

    If the response is helpful, please click "Accept Answer" and upvote it.