System Center Configuration Manager -(Current branch (2002) not able to install agents to VPN client

Tun Tint Aung 1 Reputation point
2020-08-25T14:11:49.497+00:00

Hi All,

We are currently implementing MS System Center Configuration Manager -(Current branch (2002)

We able to install SCCM client to local client but not able to install to VPN clients.
Is there any special setting to install agents to clients.

Please let us know.

Thanks in advance

Microsoft Configuration Manager
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  1. Jason Sandys 31,186 Reputation points Microsoft Employee
    2020-08-25T15:06:03.933+00:00

    Without knowing what you are doing, nothing much can be said here.

    A VPN is just a network connection; ConfigMgr doesn't know about or car about the network connection. It sends packets and it's up to the network to deliver them. Why your network can't deliver them is specific to your network. With VPNs, DNS and packet filtering rules are common culprits.

    Assuming you are using client push, checking ccm.log on the site server will give some additional detail, but it can't provide any deep insight into way your network can't deliver the traffic. That's something you'll have to troubleshoot at a network level.

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  2. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2020-08-26T06:14:49.53+00:00

    Hi，

    Thank you for coming Microsoft Q&A forum.

    1.Please make sure the VPN client computers are able to contact a management point and DP in order to download supporting files. All needed ports are opened.

    2.Please look at the ccm.log on the site server, check the start of the request made to the client and verify if the ccmsetup.exe service was able to successfully run on the targeted client machine.

    3.Please look at the ccmsetup.log and client.msi.log on the problematic client computers to see if there are any further information.

    For more information about SCCM client installation, please refer to:
    Troubleshooting SCCM ..Part I (Client Push Installation )

    Thanks for your time.

    Best regards,
    Simon
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