Change Primary User Greyed Out (Intune)

Frank 1 Reputation point
2020-08-27T20:44:08.107+00:00

trying to change Primary user for win10 in "Intune". All items are Grayed out. prior primary user has been removed from our tenet. The PC does not show up in End User status and user status deployment status still shows pending even after syncing device due to non compliance "Enrolled user exists" .

How to rectify this issue?

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,303 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,666 questions
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  1. CiciWu-MSFT 1,206 Reputation points
    2020-08-28T02:08:48.12+00:00

    Please make sure the account that login to Microsoft Endpoint Manager admin center is either an Intune service administrator, or a tenant administrator with the global administration permission, meanwhile, the account should have been assigned an Intune license. Also, A user must have an Intune license to be assigned as a Primary user and updates to the primary user across Endpoint Manager and and Azure AD can take up to 10 minutes to be reflected.

    In addition to the Microsoft Endpoint Manager console, you can also try to change the Primary User through graph API. Here's the Powershell script from Github: https://github.com/microsoftgraph/powershell-intune-samples/tree/master/ManagedDevices#1-invoke_devi....

    Reference: https://techcommunity.microsoft.com/t5/intune-customer-success/change-the-intune-primary-user-public-preview-now-available/ba-p/1221264
    https://video2.skills-academy.com/en-us/mem/intune/remote-actions/find-primary-user

    If the response is helpful, please click "Accept Answer" and upvote it.

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