Azure AD, Windows Hello, & the Spinning Dots

robert barron 1 Reputation point
2020-08-28T16:01:14.84+00:00

When I try to log into a Dell 3010 Win10 computer using any AAD account that has not logged into the local machine before, I get the Welcome to Hello, it sends a code to my phone, I enter the code and then I get the blue spinning dots and it goes no further. I can control/alt/del and get back to the login screen, but I cannot login in with any account not registered on the local machine. This is the only box that it does it on.

Any suggestions?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Mathieu Vanden Hautte 0 Reputation points
    2023-11-08T09:44:14.0233333+00:00

    Hi all,

    I just encountered the same issue.

    When I pressed ALT-TAB, I could see the Windows Hello for Business PIN setup prompt was hidden behind the blue screen with spinning circle dots. You can't bring the PIN setup prompt to the foreground, though.

    Workaround: start typing the PIN when the blue screen with spinning circle dots is in the foreground. You can validate your PIN by using ALT-TAB.