@accountingonplan Thanks for posting in our Q&A.
For this issue, it seems more related to Dynamics 365. I'm not a support engineer of it and know little about it. So, it is suggested to post in Dynamics 365 Community forum to get more accurate help.
https://community.dynamics.com/
Or it is suggested to contact Microsoft Dynamics 365 support. Here is the support link:
https://dynamics.microsoft.com/en-us/contact-us/
Thanks for your understanding and hope everything goes well with you.
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