Previous version of Office preventing use of Microsoft 365

Rob Kane 21 Reputation points
2022-06-12T02:37:12.47+00:00

I have recently successfully installed Microsoft 365 on my laptop. I have dis-installed Office Professional Plus 2019 yet whenever I try to use Word, Excel etc, I receive a pop-up advising me that Office Professional Plus is not activated and it prevents me from using the document/spreadsheet etc How do I fix this, please?

Windows 365 Business
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 24,986 Reputation points Microsoft Vendor
    2022-06-13T09:02:45.637+00:00

    Hi @Rob Kane ,
    It seems the Office didn't uninstall completely from PC, I suggest you download the Office uninstall support tool to help you uninstall Office compleletly:

    https://aka.ms/SaRA-officeUninstallFromPC

    Hope it's helpful.

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  1. Rob Kane 21 Reputation points
    2022-06-14T02:16:26.77+00:00

    Hi

    Your reply was very useful and greatly appreciated, thank you. Unfortunately, the only Office product it detected as being installed was the Office 365. Very odd indeed. Not sure if you've any other suggestions - other than consigning my lap-top to the bin......

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  2. Emi Zhang-MSFT 24,986 Reputation points Microsoft Vendor
    2022-06-14T02:28:04.437+00:00

    Hi @Rob Kane ,
    Maybe you can also try to check the status of Office license in PC, please follow these steps:
    Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
    If you are running 32-bit Office on a 64-bit operating system:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
    162990-21.png
    If you can find the Office 365 product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
    If the 32bit version of Office installed on a 64bit operation, run the following command:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
    163042-22.png

    You can also try this method and check if you have the previous Office product key exsits in list, and try to uninstall the key.

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