NormalEmail.dotm error when closing Outlook

Anonymous
2022-06-14T08:45:39.533+00:00

![211206-error.png][1] [1]: /api/attachments/211206-error.png?platform=QnA Not sure what is causing this error

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  1. ChristyZhang-MSFT 23,146 Reputation points Microsoft Vendor
    2022-06-15T01:30:03.373+00:00

    Hi anonymous user ,

    Welcome to our forum!

    Do you mean the error "Outlook has detected a problem with the existing NormalEmail.dotm. Would you like to create a new NormalEmail.dotm? "?

    If not, please provide the screenshot about the error for our better research. (In order to avoid the disclosure of your privacy, please remember to hide your personal information).

    If so, as I know, the error message means the ‘Normalemail.dotm’ is the template used by Word for emails is corrupt and requires to be replaced by the new default template. Please close Outlook and rename the normalemail.dotm to Normalemail.old(C:\Users\xx\AppData\Roaming\Microsoft\Templates). Then restart Outlook.

    Hope the above help!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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    2 people found this answer helpful.
  2. Michelle 0 Reputation points
    2023-02-06T20:44:32.12+00:00

    I tried this and it did not work.

    0 comments

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