My microsoft teams app on my laptop won't work

Dacre, Mia [mdacre] 1 Reputation point
2020-09-08T10:43:20.757+00:00

Comes up with the error code 80090030 and says my computers trusted platform module has malfunctioned. I can use my account online but really would prefer to use the app.
Thank you

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 52,031 Reputation points Microsoft Vendor
    2020-09-09T02:44:33.05+00:00

    Hi!

    Can you login in Teams web client normally?

    In my experience, this issue could be related to the TPM on your computer. To troubleshoot this issue, we firstly recommend you try to update the Trusted Platform Module to see if works for you. For more details, you can refer to:
    https://support.microsoft.com/en-us/help/4096377/windows-10-update-security-processor-tpm-firmware

    If the above is not working for you, then you can try to clean your Teams client cache file and restart your Team.
    https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10

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