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Using Microsoft Teams for Linux Mint. When signing in I am re-directed to my organizations sign in page then an error page stating that "We're sorry - we've run into an issue"
desktop-6cb4c523-0e5c-46e2-925c-009c58ede7ea
Error code - -207 ERR_CERT_INVALID
Failed to load: https://
Have uninstalled and reinstalled and same issue.
This was previously working (pre-March) and I took a break for several months from using it. When I signed on again I began getting these errors. I'm leaning towards something stuck in the cache that isn't getting deleted when I uninstall. However I can't locate where the Teams cache would be. I have cleared everything from ~/.cache/ as well as cleared all browser cache.
Sign-in works using the web app.
As TomC-3828 pointed out, this looks to have been an issue with some Python packages. After it updated to 3.8.5 things started working again.
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Hi @ LewisAustin-0644!
What is your version of Teams for Linux?
Does anyone else have the same issue in your organization?
Based on my knowledge, the cache folder on Linux is located in “ ~/.config/Microsoft/Microsoft\ Teams\ -\ Insiders”. If you want to remove cache folder, you can try to run the following command:
rm -r ~/.config/Microsoft/Microsoft\ Teams\ -\ Insiders
Also, please try to install Teams insider version to see if this issue can be fixed.
https://packages.microsoft.com/repos/ms-teams/pool/main/t/teams-insiders/
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I know of one other person in my organization running Linux Mint and he is not having the same issues as myself.
I have removed the suggested folder (and the entire subfolder ~/.config/Microsoft) as well as installed teams-insiders and it has not resolved the issue.
Also the version of Teams-Preview I was using was 1.3.00.16851
Are there any error logs in your Teams client?
If you are using the ADFS, can you see a login attempt on Azure for the affected users?
We recommend you grab the desktop client logs (right click on the app – get logs) and the debug logs (ctrl + alt +shift +1) and share it with us. Maybe we can find some clues from it.
Is there any progress on this issue?
,
Is there any update on this issue?
I'm unsure about the ADFS, but will try to find out.
Right clicking and the key-combo don't bring up any logs to share.
I found the log file. It appears to just be using 'https://' for the cert location:
Fri Sep 25 2020 08:21:28 GMT-0400 (Eastern Daylight Time) <615092> -- event -- reason: unhandled_error_code, errorCode: -207 ERR_CERT_INVALID, errorDescription: Failed to load: https://, oopsId: 0, status: success, scenario: 4c7d3c9a-a95f-43cc-aca6-5d25d93b215f, scenarioName: desktop_oops_show, name: desktop_oops_show, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 13359, stepDelta: 0, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_oops_show, Scenario.Step: start, Scenario.Status: success,
Also, I tried logging in with a gmail account and everything redirect correctly.
Thanks for your feedback!
You can try to add root CA cert with certutil.
certutil -A -n "ROOT-CA" -t "TCu,Cu,Tu" -i /usr/share/ca-certificates/ROOT-CA.crt -d sql:/home/${USER}/.pki/nssdb
I get the following error:
certutil: unable to open "/usr/share/ca-certificates/ROOT-CA.crt" for reading (-5950, 2).
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@Lewis, Austin I'm also seeing this problem, for the past 4-6 weeks with Teams 1.3.00.25560. I also see this with versions 1.3.00.14051 and 1.3.00.16851 on Ubuntu 18.04 and Ubuntu 20.04, with and without destroying ~/.config/Microsoft across the various combinations.
I suspect "ROOT-CA.crt" in the certutil command needs to be replaced with the root CA your organization uses. I tried doing this with the CA used here, but don't see any change -- I'm still unable to login with the ERR_CERT_INVALID and incomplete URL. It looks like Teams is using the electron browser, I assume for this part, but I'm not sure if that uses ~/.pki/nssdb for certificate store, or not.
Thu Oct 01 2020 11:45:47 GMT-0400 (Eastern Daylight Time) <20204> -- event -- reason: unhandled_error_
code, errorCode: -207 ERR_CERT_INVALID, errorDescription: Failed to load: https://, oopsId: 0, profile
Type: null, status: success, scenario: 24a8365a-221f-42e1-8737-f374a4ce7c0a, scenarioName: desktop_oop
s_show, name: desktop_oops_show, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 14309,
stepDelta: 1, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_oops_show, Scenario.Step: stop, Sce
nario.Status: success,
Sorry to hijack the thread, but I wanted to note that this afternoon I tried the Linux client again and now it works. I last tested Tuesday morning with no success. In that time, some python 3 and initramfs packages have been installed, but no other changes to the system (not even a reboot or logout).
Start-Date: 2020-10-09 11:04:01
Commandline: apt upgrade
Requested-By: [removed]
Upgrade: initramfs-tools-bin:amd64 (0.130ubuntu3.10, 0.130ubuntu3.11), apport:amd64 (2.20.9-0ubuntu7.17, 2.20.9-0ubuntu7.18), python3-apport:amd64 (2.20.9-0ubuntu7.17, 2.20.9-0ubuntu7.18), apport-gtk:amd64 (2.20.9-0ubuntu7.17, 2.20.9-0ubuntu7.18), python3-problem-report:amd64 (2.20.9-0ubuntu7.17, 2.20.9-0ubuntu7.18), initramfs-tools-core:amd64 (0.130ubuntu3.10, 0.130ubuntu3.11), initramfs-tools:amd64 (0.130ubuntu3.10, 0.130ubuntu3.11)
Mine also began working after a Python 3 update.