what can I do to solve the issue of not being able to sign in when clicking on the teams app

Columna, Avril S - 0513783 6 Reputation points
2020-09-12T17:44:32.13+00:00

I'm a high school student who just recently bought a MacBook Pro 13 and so I was trying to go to teams to my student portal just like I'm able through my phone to check my assignments from school and so I sign in with the same account and now that I'm trying to log in through the MacBook it says can you please sign in again? sorry for any inconvenience and below it says sign in and when I click on sign in it loads and then it gives me the same thing and below it in small letters it says Error code: seamless single sign in on failed for the user. this can happen if the user is unable to access on premises AD or intranet zone is not configured correctly. please I need help with this. thank you, answer me as soon as possible.

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  1. Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor
    2020-09-14T06:07:40.593+00:00

    @Columna, Avril S - 0513783 ,

    According to the error message, this issue seems related to Azure AD seamless Single Sign-on.

    You can contact the IT admin in your school to make sure that the Seamless SSO feature is still Enabled on your tenant.

    For more troubleshooting details, please refer to this article: https://video2.skills-academy.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso.

    If the response is helpful, please click "Accept Answer" and upvote it.

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