Office 365 apps - installation failing

DavidYorkshire 91 Reputation points
2020-09-13T21:08:15.97+00:00

I have created an XML scipt to upgrade all our machines from Office 2013 to 365. Worked fine in testing, and on the live terminal servers. Just attempted to do the first live W10 machine, and it's failed - see screenshot for the error. The computer does have an internet connection, and plenty of space on its hard drive. Looking online suggests that this is often caused by the old verison not uninstalling properly, so I did that manually (plus Project and Visio which were also on there). Didn't make any difference - installation still fails. Anyonw know how this issue can be resolved?

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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 23,351 Reputation points Microsoft Vendor
    2020-09-14T07:37:16.73+00:00

    Hi @DavidYorkshire ,
    Could you provide the XML configuration file about Office 365?
    I suggest you install Completely uninstall Office with the uninstall support tool and run the tool, please refer to the option 2 of this article:
    uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    After running this tool, restart Windows and re-install Office 365 again.
    Any updates please let me know and I'm glad to help you.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  2. DavidYorkshire 91 Reputation points
    2020-09-14T08:32:13.58+00:00

    Hi,

    Does that uninstaller work with .msi versions (the old version is one of these)? I thought it was only for click-to-run?

    Thanks

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  3. DavidYorkshire 91 Reputation points
    2020-09-14T08:41:37.483+00:00

    Just tried running the uninstaller tool, and it says no products found (I have already manually uninstalled Office 2013).

    Script is as follows (I have removed the company name but made no other changes):

    <Configuration ID="4a6043ae-6499-4867-a53c-9fc54338cdbd">
    <Info Description="" />
    <Add OfficeClientEdition="64" Channel="Current" MigrateArch="TRUE">
    <Product ID="O365ProPlusRetail">
    <Language ID="MatchOS" />
    <ExcludeApp ID="Groove" />
    </Product>
    <Product ID="VisioProRetail">
    <Language ID="MatchOS" />
    <ExcludeApp ID="Groove" />
    </Product>
    <Product ID="ProjectProRetail">
    <Language ID="MatchOS" />
    <ExcludeApp ID="Groove" />
    </Product>
    </Add>
    <Property Name="SharedComputerLicensing" Value="1" />
    <Property Name="PinIconsToTaskbar" Value="FALSE" />
    <Property Name="SCLCacheOverride" Value="0" />
    <Property Name="AUTOACTIVATE" Value="0" />
    <Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
    <Property Name="DeviceBasedLicensing" Value="0" />
    <Updates Enabled="TRUE" />
    <RemoveMSI />
    <AppSettings>
    <Setup Name="Company" Value="xxxxxxxxxxxxxxxxxxx" />
    </AppSettings>
    <Display Level="Full" AcceptEULA="TRUE" />
    </Configuration>

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