@Benjamin Jones Thanks for posting in our Q&A.
For this issue, it is not related to windows 365. Windows 365 is a cloud-based service that automatically creates a new type of Windows virtual machine (Cloud PCs) for your end users.
This issue is more related to billing or payment. I'm not a support engineer of it and know little about it. So, it is suggested to contact Microsoft 365 for business to get more help.
https://video2.skills-academy.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
Thanks for your understanding.
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