365 ProPlus Trial Information Banner Error

Contreras, Eddie 1 Reputation point
2020-09-15T16:12:51.503+00:00

Problem: One of our users is receiving a persistent "Trial Information: This trial of Microsoft 365 ProPlus expires in 365 days" banner. (it always says 365 days no matter the day)

24844-error.png

Active Licenses:
Enterprise Mobility + Security E3
Office 365 E3

Our organization recently subscribed for Office 365 E3 for all of its users. Before our enrollment to Office 365, one of our users was invited to be a guest on Microsoft Teams with another organization - they also created an AD account for him so he could sign into their VPN. In his AD acct, they used his email address that's associated with his AD account with us.

Could this be causing a conflict with Microsoft? I've searched the Googs far and wide and can't seem to find a cause for that banner given his circumstances.

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,145 questions

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  1. Emi Zhang-MSFT 24,911 Reputation points Microsoft Vendor
    2020-09-16T07:38:37.143+00:00

    Hi @Contreras, Eddie ,
    I suggest you try to login with local account and confirm if this problem is related to AD account.
    If this problem is still existed with local account, try to follow these steps:
    Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

    If you are running 32-bit Office on a 64-bit operating system:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
    25151-001.png

    If you can find the Trial version of Office in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

    If the 32bit version of Office installed on a 64bit operation, run the following command:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

    25067-002.png

    If the response is helpful, please click "Accept Answer" and upvote it.
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