Outlook Anywhere: external users getting internal proxy settings

Cristian Ruiz 191 Reputation points
2020-09-16T00:55:56.273+00:00

Hello,
I have a customer that is still using Outlook 2010 (yes, I know...) and when an external user use Outlook Anywhere is getting internal settings. Configuration in Exchange Server 2016 is OK, all the external urls are well configured. I found that existed an articule that said "Outlook Exchange Proxy Settings dialog box always displays ... (https://support.microsoft.com/en-ae/help/2754898)" but the article has gone, is not available.

Does anyone knows how to fix this?
thanks

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David - MVP 147.6K Reputation points MVP
    2020-09-16T01:50:37.35+00:00

    That's by design. Outlook will show the internal settings but still use the best conection method. That's where you are seeing that yes? In the Outlook client?
    From that article snipet:

    This behavior is by design. Outlook always displays the internal host name as the proxy server, regardless of where the client connects from

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  2. Eric Yin-MSFT 4,386 Reputation points
    2020-09-16T03:13:43.44+00:00

    Found the KB without screenshots here, as Andy said, it's by-design behavior of Exchange 2013/2016.
    Press CTRL and right-click the Outlook icon in the notification area, click connection status and check if you can get the correct URL there:
    25005-2.png

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