Can't login to new Microsoft 365 account.

Kurt Garver 1 Reputation point
2022-08-15T22:00:59.827+00:00

I purchased Microsoft 365 and I'm getting an error when trying to login with my email address xxxxxxx@hoiaung .com that I used to set up the account. It says the domain name yyyyy.com isn't in our system.

I tried the phone number I used with the same error.

I have an email from Microsoft saying thanks for your purchase and an order number with additional resources to help, but not with this problem

Thx-Kurt

Windows 365 Business
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  1. Dillon Silzer 57,231 Reputation points
    2022-08-15T22:43:26.867+00:00

    Hi @Kurt Garver

    If you are using your own custom domain (example yyyyy.com) you will need to connect your domain to Office 365:

    1) You need to sign up for Microsoft 365 Business:

    https://video2.skills-academy.com/en-us/microsoft-365/admin/admin-overview/sign-up-for-office-365?toc=%2Fmicrosoft-365%2Fadmin%2Fmoveto-microsoft-365%2Ftoc.json&bc=%2Fmicrosoft-365%2Fadmin%2Fmoveto-microsoft-365%2Fbreadcrumb%2Ftoc.json&view=o365-worldwide

    2) Connect your domain to Office 365:

    https://support.microsoft.com/en-us/office/connect-your-domain-to-office-365-cd74b4fa-6d34-4669-9937-ed178ac84515

    Here is a good video by Russell Smith for Setting Up Your Domain in Office 365 (Microsoft 365)

    https://www.youtube.com/watch?v=uV8GRom-_pQ

    ----------------------------------------------

    If this is helpful please accept answer.

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