Hi,
i have 3 servers (one of them with Windows Server 2012 R2 and 2 with Windows Server 2019) and i use Azure FileSync to sync files between them.
Since a few days i have a problem, the 2012 R2 server is appearing offline in the azure portal (it shows "no activity"). I tried the Test-StorageSyncNetworkConnectivity
cmdlet and it fails with the following message:
Discovery service connectivity result:
Result: Success
HostUri: unknown
HostIPv4Addr: Fail. DNS name does not exist. Resolution through GetAddrInfo failed with error: 11001
HostIPv6Addr: Fail. DNS name does not exist. Resolution through GetAddrInfo failed with error: 11001
Management service connectivity result:
Result: Fail. Failed to run test
HostUri: unknown
HostIPv4Addr: Fail. DNS name does not exist. Resolution through GetAddrInfo failed with error: 11001
HostIPv6Addr: Fail. DNS name does not exist. Resolution through GetAddrInfo failed with error: 11001
HostNetworkLatency [min,avg,max]: Network Latency Request Failed.
Monitoring service connectivity result:
Result: No response from monitoring agent process.
HostUri: unknown
HostIPsAddr: IPv4 and Ipv6 addresses do not exist
ServerEndpoint: faf66731-1e22-47eb-93eb-b8d3331f0de2
SyncServiceResult:
SyncServiceHostUri:
SyncServiceHostIPsAddr: IPv4 and Ipv6 addresses do not exist
SyncServiceHostNetworkLatency: Request Failed.
ServerEndpoint: 80f3bb96-463b-4f86-9e26-8dcf0c92f915
SyncServiceResult:
SyncServiceHostUri:
SyncServiceHostIPsAddr: IPv4 and Ipv6 addresses do not exist
SyncServiceHostNetworkLatency: Request Failed.
ServerEndpoint: b9a874b4-7acd-4174-b5e8-26ac23c84c7e
SyncServiceResult:
SyncServiceHostUri:
SyncServiceHostIPsAddr: IPv4 and Ipv6 addresses do not exist
SyncServiceHostNetworkLatency: Request Failed.
Remediation Steps
For Azure File Sync to work correctly, you will need to configure your servers to communicate with multiple Azure servic
es
Refer the following public document for details on proxy settings or firewall settings for Azure File Sync - https://aka
.ms/AFS/ProxyAndFirewall
If you have configured a private endpoint refer the following public document for configuring private endpoint for Azure
File Sync - https://aka.ms/AFS/PrivateEndpoint
NetworkTestPassed Report
----------------- ------
False ...
The problem seems to be DNS related, but i tried the Test-NetConnection -ComputerName <remote-host> -Port 443
cmdlet with the correct URLs (taken from https://video2.skills-academy.com/it-it/azure/storage/file-sync/file-sync-firewall-and-proxy#test-network-connectivity-to-service-endpoints) and all the endpoints seems to be working fine (the ping is failing but i think that is regular behavior. E.g.:
PS C:\Program Files\Azure\StorageSyncAgent> Test-NetConnection -ComputerName tm-kailani7.one.microsoft.com -Port 443
AVVISO: Ping to tm-kailani7.one.microsoft.com failed -- Status: TimedOut
ComputerName : tm-kailani7.one.microsoft.com
RemoteAddress : 20.38.85.153
RemotePort : 443
InterfaceAlias : Ethernet 2
SourceAddress : 192.168.0.185
PingSucceeded : False
PingReplyDetails (RTT) : 0 ms
TcpTestSucceeded : True
I also tried the FileSyncErrorsReport.ps1
but even that doesn't give me any error:
AVVISO: There are no file sync errors to report. Either the last completed sync session did not have per-item errors or
the ItemResults event log on the server wrapped due to too many per-item errors and the event log no longer contains
errors for this sync group. To learn more, see the Azure File Sync troubleshooting documentation:
https://aka.ms/AFS/FileSyncErrorReport
I think the problem lies with the fact that the AzureStorageSyncMonitor.exe
process is not running and if i try to run it manually it just closes itself after a few seconds.
I've got no event ID 9301 (specified here: https://video2.skills-academy.com/it-it/azure/storage/file-sync/file-sync-troubleshoot?tabs=portal1%2Cazure-portal#server-endpoint-health) and by searching in the other folder of eventvwr i could only find the event 4104 which shows me some error dated to the last time the server has reached the Azure endpoint:
Querying for new jobs failed.
HttpErrorCode: 0x80C8700C
InternalErrorCode: 0x80C80300
Any help would be greatly appreciated, thank you.