AADConnect - User object syncs to AADConnect metaverse, but is not exported to AzureAD.... only one user, 500+ other objects sync fine

Ben Wosjke 136 Reputation points
2020-09-17T07:16:15.913+00:00

Hi All,
AADConnect syncing a forest with approx 500 user objects.

One recently added user will not sync - and i cant work out why. it is in the same OU as all the other objects that get exported - and thats the only filter that has been configured - OU.

I can see the user object get created inbound on the internal AD connector - and it sync's with no errors, however, the object is not exported to AzureAD.
I can see the issue is with AADConnect, as the object is in the metaverse for internal connector, but not the external connector - there is also always -1 count when comparing the import count to the export count when this persons account is modified in order to attempt to trigger a sync.

there are no errors i can see in sync service manager, inbound or outbound.
I've had a look through the rules editor for filters - and none jump out.... but they are quite complex.

Does anyone know where i can get further logging to try and see why this one account is not being exported ?

I have been over each step in https://video2.skills-academy.com/en-us/azure/active-directory/hybrid/tshoot-connect-object-not-syncing a number of times - but havent been able to come up with anything.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. VipulSparsh-MSFT 16,271 Reputation points Microsoft Employee
    2020-09-17T09:57:23.14+00:00

    @Ben Wosjke Thanks for reaching out and sharing a detailed explanation of your scenario, it does shows that you have done most of the homework already.

    The next step would be to troubleshoot just that user to find the problem using this troubleshoot task method inbuilt in AAD connect :

    25553-image1.png

    Please follow this article completely : https://video2.skills-academy.com/en-us/azure/active-directory/hybrid/tshoot-connect-objectsync#troubleshooting-task
    and if you still have the issue, I would suggest you to open a support ticket with us to investigate further.

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    If the suggested response helped you resolve your issue, please do not forget to accept the response as Answer and "Up-Vote" for the answer that helped you for benefit of the community.

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  2. Ben Wosjke 136 Reputation points
    2020-09-17T10:09:08.437+00:00

    Hey,
    Yep, i tried that one too - no errors or issues according to the troubleshooter.

    We have already opened a support ticket with MS - they dont know.... thats why im here!

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