Enrolling my mac

Camille Bergeron-Parent 21 Reputation points
2020-09-17T18:15:32.327+00:00

When I try to enroll my mac with my organization25568-screen-shot-2020-09-17-at-21408-pm.png25675-screen-shot-2020-09-17-at-21121-pm.png, I get this message (see image) at the "install management profile" step.

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. VipulSparsh-MSFT 16,251 Reputation points Microsoft Employee
    2020-09-18T04:17:21.477+00:00

    @Camille Bergeron-Parent Please verify the following :

    1) Are you using this MAC on some VM ? If yes, you need to make sure to do the proper configuration to the .VMX file

    2) Confirm that the device is not having a MDM profile already, if there is a MDM profile, please delete it and then try enrolling via company portal.

    3) Delete all these files from Mac :

    /Library/Application Support/com.microsoft.CompanyPortal.usercontext.info
    /Library/Application Support/com.microsoft.CompanyPortal
    /Library/Saved Application State/com.microsoft.CompanyPortal.savedState
    /Library/Preferences/com.microsoft.CompanyPortal.plist
    /Users/<username>/Library/Cookies/com.microsoft.CompanyPortal.binarycookies

    Remove anything from the keychain on the machine that references Microsoft, Intune, or Company Portal including DeviceLogin.microsoft.com Certificates

    4) Once done, try again with enrollment.

    5) If it still fails, please collect the company portal logs and open a support ticket with Intune support team : https://video2.skills-academy.com/en-us/mem/intune/user-help/send-errors-macos#send-errors-to-the-company-portal-developers-for-macos-devices

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  1. Teemo Tang 11,366 Reputation points
    2020-09-18T03:58:49.907+00:00

    For Mac question you’d better ask for help from Apple community, there are many similar cases and resources can help you, such as this one below
    https://discussions.apple.com/thread/3292024
    This is a Windows server forum, we don’t discuss mac related issue, please understand.

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