List of all possible Media Center guide download errors

  • Article

I've published an article that contains a full list of the possible error codes that can be encountered while trying to download Media Center guide data. This list includes some suggested remedies for each error, and also describes how to navigate through your Application event log to locate the error codes and error strings so that you can match them to the list. If you are running into guide download errors in Media Center, I encourage you to check out the Guide Download Error Codes article to see if any of the information in it can help resolve the issue for you.

Comments

  • Anonymous
    November 08, 2005
    The comment has been removed
  • Anonymous
    November 14, 2005
    I have this same problem with an HP m7267c. I figured out I started having the problem after I uninstalled the system-preloaded Norton Internet Security 2005. If I reinstall it from the the HP's application recovery program it goes away again. I don't want the Norton (Symantec) product so I'm looking for a solution also...
  • Anonymous
    November 14, 2005
    Hi Georgia and Lane - we have reported this issue to HP and they understand the issue and are working on fixes. I will post further updates as I get them from HP.
  • Anonymous
    November 19, 2005
    Same problem with my m7248n. And b/c of the same reason too. Uninstalled Symantec garbage. Now I will need to reinstall.
  • Anonymous
    November 23, 2005
    I just purchased a new HP m7250n desktop and I am having the same problem. I reported it to HP but haven't received a definitive solution yet, other than their suggestion that I try disabling most startup programs using msconfig. I, also, have uninstalled Norton Internet Security. Reason? It conflicts with my Linksys wireless network adapter. I spent 2 hours on the phone with Linksys tech support (I have no complaint about them, they were trying to help) before it occurred to them that I should uninstall Norton Internet Security, and that immediately solved the conflict. Still unresolved, however, is the Media Center "no disk" error.
  • Anonymous
    November 23, 2005
    Hi Jeff - HP is aware of this issue and is working on a fix. It can affect HP systems that have Image Zone installed and/or have had Norton/Symantec programs installed and then uninstalled. You may want to try to temporarily uninstall Image Zone to resolve this issue.

  • Anonymous
    November 23, 2005
    astebner's fix worked, thanks a ton! I too had the "no disk" windows after uninstalling NAV. I uninstalled HP Image Zone for Media Center PC but left HP Image Zone 5.3 installed. I no longer get the "no disk" window. Hope that helps.
  • Anonymous
    November 28, 2005
    The comment has been removed
  • Anonymous
    November 29, 2005
    I received the following fix from HP. It has eliminated the "No Disk" error message:

    Thank you for giving us time to research.

    At this moment, download and install the below Image Zone update to
    resolve the issue:

    ftp://hp.com/pub/softlib/software6/COL13276/pv-36951-1/sp26630.exe

    Steps to download and install the SoftPaq:

    1. Download the update and save it onto the desktop.
    2. Double-click the icon for the update downloaded in Step 1, and then
    click NEXT.
    3. Select "I accept the terms in the license agreement," and then click
    NEXT to proceed with the installation.
    4. Click YES to install the update.
    5. If prompted to restart the system upon completion of the update,
    click YES.

    Downloading and installing the above update should resolve the issue.
    Thank you for your patience and cooperation.

    Sincerely,

    Sandra
    HP Total Care

    Our advice is strictly limited to the question(s) asked and is based on
    the information provided to us. HP does not assume any responsibility
    or liability for the advice given and shall not be liable for any
    direct, indirect, special, incidental or consequential damages in
    connection with the use of this information. Always back up your data.
    For more information, including technical information updates, please
    visit our Web site at http://www.hp.com/support.
  • Anonymous
    November 29, 2005
    Hi Jeff - thank you for posting this information about the fix to Image Zone to address the "Windows - No Disk" error message. I have posted this information as a separate blog post at http://blogs.msdn.com/astebner/archive/2005/11/29/497983.aspx so that people can find it more easily in the future as well.

  • Anonymous
    November 30, 2005
    I heard from some HP folks today with a new link for this fix in case the one Jeff listed above doesn't work, you can find it at http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=1118243&lang=en&cc=us&softwareitem=pv-36951-1
  • Anonymous
    January 04, 2006
    HP Media Center m7248n I am having problems installing Office 2000 over the free trail 2003.
    HP only answer is call Microsoft are fdisk and start over again.

    They will not take the machine back,The time I have spent on the phone with them I could have build a custume machine that works right.

    I will never buy a bundle machine again.
  • Anonymous
    January 04, 2006
    Hi JC - I don't believe you can go backwards in version for Office like that. If you haven't already, can you please try to uninstall the trial version of Office 2003 before attempting to install Office 2000? There shouldn't be any problems installing Office 2000 on a Media Center computer, but there may be something left behind from Office 2003 that is interfering with things here. Also, what kind of specific errors are you seeing during your installation of Office 2000?
  • Anonymous
    April 10, 2006
    I want to thank everyone for their help in resolving the HP 7250 issue with image zone and that when you un-installed Norton the "ehExtHost.exe" problem arose when starting the media centre. The fix definately works and solves the problem. Been speaking to HP support and none of them had a clue! But this website is fantastic, so thank you guys :-)
  • Anonymous
    April 21, 2006
    I have installed everything, including downloading the sp2, and BIOS update 3.10. USB ports seem to be working fine (now) and office works (BTW yes, remove office trial and office tour, and it goes on no prob!) but every mornign, I wake up, and there is an error on my machine!! It has stoped communicating with my laser printer (Konica Minolta Page Pro 1350) ...other person was right...HP is clueless...the think it is a printer issue, I think it is a USB issue...any help??? Thanks...
  • Anonymous
    May 20, 2006
    Just bought a new Dell, tut tut, with XP MCE pre-installed.  After I uninstalled the trial version of Norton, cos it's rubbish, Media center constantly gives me Runtime errors and the opportunity to debug. Great. Anyone got any suggestions.  It's really bugging me.  Thanks.
  • Anonymous
    May 21, 2006
    Hi Enkryptor - Can you please provide more detail about the errors you are receiving?  When do you see the errors (what actions are you performing within Media Center)?  Also, what is the exact text of the error message?
  • Anonymous
    May 23, 2006
    thank you guys so much. the links really helped. although i did have to switch model numbers.
  • Anonymous
    June 06, 2006
    I just purchused Media Center 2005 from tigerdirct.com... I have installed the software and my tv tuner and everything works great except my tv guide listings. I have downloaded the guide for my area and it happens to be 3 hours fast. Is there any way to fix this issue. My system clock and everything is correct I also tryed downloading other listings and there all showing up 3 hours from the time now.
  • Anonymous
    June 07, 2006
    Hi David - I am not sure what would be causing this issue.  Are you sure you are entering zip code information that matches your geographic location?
  • Anonymous
    January 21, 2009
    PingBack from http://www.keyongtech.com/2810240-guide-erro